Remove Trustpilot reviews

Yes, if they break Trustpilot’s guidelines. The platform removes reviews that are fake, offensive, defamatory, written by competitors or that contain personal data, but it does not remove negative reviews that reflect a genuine experience. When Trustpilot does not remove a review that should come down, the request can be reinforced by invoking the rights it violates.

From your Trustpilot Business account you can flag any review using the report option and select the reason: fake content, defamation, personal data, spam, conflict of interest or others. Trustpilot investigates the case and notifies the business of the outcome. The reason you choose has a direct influence on whether the report succeeds.

Trustpilot removes those that break its guidelines: offensive content or hate speech, reviews from profiles with no genuine experience (employees, competitors or people paid to write them), spam or advertising, third parties’ personal data and defamatory content. It does not remove genuine negative reviews, even if they are harsh or critical of the service.

No. Only the author of the review can delete it voluntarily, or Trustpilot can remove it if it breaks its guidelines. As a business, you can report it with the necessary arguments and evidence, but the final decision always rests with the platform.

There is no guaranteed timeframe: it depends on the reason and on Trustpilot’s response. In clear-cut cases the process can be resolved in days. If the initial report does not succeed and the request has to be reinforced with legal arguments, the process can take a few more weeks.

It depends on the case: the number of reviews, the complexity and the type of work required (a standard report or a reinforced request on legal grounds). At RepScan we assess each situation before we start, so you know the scope with no surprises and no commitment.

Yes. Our service does not go through the courts: we get reviews removed by reporting them and handling the case with Trustpilot, and when needed we reinforce the request with legal arguments and the rights the review violates.

A review written by a competitor or someone with a conflict of interest breaks Trustpilot’s guidelines, and that is a recognised reason to report it. If we detect a pattern of fake reviews from the same source, we document it and report it as a whole.

Yes. A spike in negative reviews over a short period usually points to a coordinated attack. We document the pattern and report it in bulk, which is more effective than handling each review separately.

A review written by someone who has never been a customer, such as a former employee, may break Trustpilot’s guidelines due to a lack of genuine experience or a conflict of interest, and that is a valid reason to report it to the platform.

When unfair reviews are removed, your company’s TrustScore improves naturally, as it better reflects the real experiences of your genuine customers. The exact impact depends on the number and rating of the reviews removed.

Yes. With RepScan’s monitoring system we detect new reviews on your Trustpilot profile and alert you to any content that could harm you, so we can act quickly if the problem happens again.

For fake or defamatory reviews on Google we have a dedicated Google review removal service, with the same analysis, reporting and follow-up process. Tell us about your case and we will assess it with no commitment.

Yes. As well as Trustpilot and Google, we handle review removal on other platforms when reviews break their rules or violate your rights. Get in touch with no commitment.