How to delete your AliExpress account if you’re having problems

If you’ve had problems with AliExpress or simply don’t want to keep your profile anymore, you might be wondering how to delete your AliExpress account. The process is simple, and in this guide, we’ll walk you through the steps—whether you’re using a computer or the mobile app.

What is AliExpress?

AliExpress is one of the largest online marketplaces in the world. Launched in 2010, it was originally designed for small Chinese businesses and later international sellers offering products to global buyers.

AliExpress is part of Alibaba, a Chinese e-commerce giant with 18 subsidiaries specializing in online retail and wholesale trade. The platform is best known for its extremely low prices and frequent free shipping, making it a go-to site for bargain hunters.

On AliExpress, you’ll find everything from fashion and beauty products to pet supplies and gadgets. If you’re looking for the best deal, chances are you’ll come across it here:

Common problems with AliExpress

Although AliExpress is generally reliable and offers decent customer support, users still encounter some recurring issues:

• Counterfeit products: Some sellers advertise fake items as genuine through misleading descriptions or images. Always double-check product details and ask the seller if you’re unsure.
• Hidden fees: Products may look cheap at first, but shipping costs can skyrocket at checkout.
• Shipping errors: With such high sales volumes, mistakes happen—orders sometimes go missing or get delivered to the wrong address.
• Communication barriers: Many sellers don’t speak English fluently, making it harder to resolve disputes or process returns.

Tip: Always read product descriptions carefully. And if a price looks too good to be true, it probably is.

How to delete an AliExpress account from a computer

If you want to remove your account using a computer:

1. Log in to your AliExpress account in your browser.
2. Go to My Account (top right corner) and select Account settings.
3. In the left menu, click Edit preferences.
4. Under Personal information, choose Edit user profile.
5. On the new page, select Deactivate account.
6. Confirm your identity when prompted to permanently delete your account.

How to delete an AliExpress account from the mobile app

You can also deactivate your account directly from the AliExpress app:

1. Open the app and go to My AliExpress.
2. Tap Account settings, then Edit user profile.
3. Scroll down and tap the blue Deactivate account button (labeled in English as Deactivate Account).
4. Confirm your login details when prompted, and your account will be deleted.

How to reactivate an AliExpress account

Accounts on AliExpress can be suspended for various reasons, such as creating multiple accounts to use coupons or filing multiple disputes without justification. Fortunately, reactivating your account is usually straightforward.

• Log in and click the option to Unlock account or Reactivate (available only if your account has been deactivated).
• You may be asked to verify your identity via email or SMS.
• In some cases, you’ll need to appeal with supporting documents. AliExpress will provide clear instructions for uploading proof of identity. Reviews typically take 3–5 business days, after which your account will be reactivated if the appeal is accepted.