Remove Tripadvisor reviews

Yes, as long as they breach the platform’s content policies. Tripadvisor removes reviews that are fake, involve a conflict of interest, are offensive, contain personal data, lack first-hand experience or are spam. A genuine negative review is not removed just for being negative: it has to breach one of the platform’s rules or the business’s rights.

Owners can report a review from their Management Center, using the “Report a problem” option below the review. You select the relevant reason and provide the details of the case. Tripadvisor assesses the request and decides whether to remove it. When the standard process is not enough, at RepScan we reinforce the report with additional arguments.

Tripadvisor removes reviews that breach its guidelines: reviews from profiles with no real experience, from competitors or former employees with a conflict of interest, with offensive language or threats, with personal data, spam or posts written to put pressure on the business. A negative review from a real customer, however harsh, is not removed just for being negative.

No. As an owner you cannot delete any review directly: you can only report it, and Tripadvisor decides whether to remove it. What you can do is manage your responses to the ones that stay and leave the reporting and follow-up of the ones that should come down to us.

It depends on the case. When the breach is clear, Tripadvisor usually assesses the request within days or a few weeks. If the report needs to be reinforced with legal arguments or the rights violated, the process takes longer. There is no guaranteed timeframe: the decision lies with the platform.

The price depends on the number of reviews, the complexity of the case and the work required (a standard report or a reinforced request with legal arguments). At RepScan we assess each situation before starting, so you know the scope with no surprises.

Yes. Our service does not go through the courts: we get reviews removed by reporting and handling them with the platform, and when needed we reinforce the request with the legal arguments and the rights the review violates. All within the process set by Tripadvisor.

Reviews written by competitors or former employees breach Tripadvisor’s policies due to a conflict of interest, and that is a valid reason to report them. If you have signs that a review comes from someone with an interest in harming your business, we analyse them and document them as part of the report.

Yes. When we detect a spike in negative reviews in a short time, it is often a coordinated attack. We document the pattern and handle the reports in bulk, which is more effective than going case by case.

A review posted to pressure or extort a business breaches Tripadvisor’s rules. If someone threatens you with a review to get something in return, keep all the evidence (messages, conversations) and get in touch with us: reviews of this kind have solid grounds for removal.

Yes, positively. Fake or unfair reviews drag down the business’s bubble rating and ranking on the platform. Once they are removed, the average rating reflects your customers’ genuine ratings and your position in the ranking can improve.

Yes. With RepScan’s review management software you can monitor your Tripadvisor listing and receive alerts when a new review appears. If we detect content that breaks the rules, we can act straight away.

We have a dedicated service to remove Google reviews. The process is similar: we analyse the review, report it to Google with the arguments its policy accepts and reinforce the request if needed.

Yes. As well as Tripadvisor and Google, we remove reviews from other platforms: Trustpilot, Booking, TheFork and others. Tell us about your case with no commitment.