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120 ejemplos de reseñas para evaluar a tus huespedes en Airbnb

50+70 Examples of Reviews to Rate Your Airbnb Guests

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We give you a varied list of examples to rate your Airbnb guests.

Choose the one that best fits each guest and experience, or customize it to make the message unique.

 

Positive Comments for Your Airbnb Guests

Examples of reviews for your Airbnb guests 120 examples of reviews to rate your Airbnb guests

  1. (Name) and his family were charming and very respectful. Communication was smooth throughout their stay, and the accommodation was impeccable after they left. If they decide to return to (city name), we will be delighted to welcome them again.
  2. (Names) were charming guests! From the moment they arrived, I knew my house was in good hands. Thank you for choosing to stay at (property name)!
  3. We rented our house to (name) and his family for (quantity) weeks. I really appreciated how they left everything in perfect condition. We would be delighted to have them back again.
  4. (Names) were incredible guests. I knew my home would be in good hands with them. Thank you very much for staying at (property name)! It was a true pleasure to have (name) as a guest. Their stay went smoothly and they left our accommodation in perfect condition. We highly recommend them to all Airbnb guests.
  5. We were delighted to welcome (names) to our accommodation. They were very respectful and followed all instructions to the letter. We would definitely recommend them.
  6. (Name) and his friends were exceptional guests. Their stay was very peaceful and they were very respectful. We would be delighted to welcome them again to our house.
  7. (Name) was an excellent guest. We greatly appreciated his kindness and punctuality, and we have wonderful memories of our meeting. We hope to see him again!
  8. Our experience with (name) was simply wonderful. Communication was smooth throughout our stay and the accommodation was impeccable at checkout. We hope to see you soon! Examples of reviews for your Airbnb guests
  9. I was fortunate to receive (name) as my first Airbnb guest. He was very kind during his stay at the accommodation. He respected the house rules perfectly. I highly recommend (name) to other guests!
  10. We welcomed (name) and his family for a few nights. We were able to organize ourselves easily thanks to very good communication throughout their stay. Not only did they respect all house rules, but they also left the place impeccable. We would love to host them again and highly recommend them to the Airbnb community.
  11. (Name) is the ideal guest: polite, considerate and sociable. He has respected all house rules and left the apartment very clean and tidy. (Name), you will always be welcome here! Best regards.
  12. It’s always pleasant to welcome guests like (names)! They left the accommodation in perfect condition and were very respectful throughout their stay. We look forward to welcoming them again.
  13. (Name) came to spend a few days in our apartment with his friend and they were absolutely wonderful! I recommend them to other hosts. They treated us and the apartment with great respect. Thanks for everything and see you soon!
  14. We greatly appreciated (name) staying with us at (property name). He is a fantastic guest. We would highly recommend him to other hosts.
  15. (Name) was an exemplary guest. Very kind, polite and easy to talk to. He perfectly respected the rules of our accommodation! It was a pleasure to have (name) as a guest!
  16. (Names) are excellent guests! They left the apartment perfectly organized and were very polite and respectful. I would be delighted to welcome them again. It’s very pleasant to have guests like (name). Communication was very easy throughout the stay. We greatly enjoyed having her/him and would be delighted to do so again. I wish you the best for your next adventures.
  17. We had a great experience welcoming (name). Communication was smooth and he was very pleasant at all times. Additionally, the house was in perfect condition when they left. We hope to see you again when you visit (city)!
  18. We were very happy to welcome (Names), as they made sure that everything in the accommodation was clean and tidy. Great and respectful guests! We would be delighted to welcome them again. Thank you very much. Examples of reviews for your Airbnb guests
  19. We welcomed (names) while they discovered the beautiful (region or city name). They were very attentive guests who took great care of our property and our plants. We will be delighted to welcome them again in the future.
  20. It was a true pleasure to welcome (name) and his family. They were charming guests, even with the language barrier: responsive to messages, very attentive to house rules and took perfect care of our accommodation. Don’t hesitate to visit us again on your next trip to (city). See you soon!!
  21. (Names) were perfect guests. They left the house as they found it. I would definitely recommend them to other hosts!
  22. (Name) and his friends are very responsible. The apartment was impeccable at checkout and they were very thoughtful and considerate. We were very lucky to have such pleasant guests. Thank you for choosing our accommodation.
  23. We had the pleasure of welcoming (Names) to our house and we can only say that we were delighted with them. Communication was excellent, they were respectful and very kind. We would recommend (Names) to all Airbnb users and of course, we would be delighted to welcome them again.
  24. (Names) have been delightful guests. They are very friendly and pleasant. Communication with the group was perfect, they were very attentive and we had a great time welcoming them. We would definitely recommend them to other hosts!
  25. We had the pleasure of welcoming (Name) during his last stay. He was very kind and polite and communication was excellent. He left the apartment in perfect condition. I would highly recommend him to anyone as a guest.
  26. We had a wonderful experience hosting (name). They were very polite, respectful and took great care of our accommodation. We highly recommend them as Airbnb guests and hope to have the opportunity to host them again.
  27. It was a pleasure to welcome (name). He was very kind and respectful. Everything went very well from start to finish. I wish him the best.
  28. We loved having (names) in our house! They were very kind and responsive, and took great care of the house. Definitely, we give them five stars and look forward to seeing them again soon!
  29. I loved having (names) in our apartment. They were very respectful and I’m glad they had a good time in (city name). I hope to be able to welcome them again someday. I wish them the best. Examples of reviews for your Airbnb guests
  30. Everything was perfect during the stay of (names). From the first contact until their departure, they were pleasant, friendly, communicative and left the house clean and tidy. We highly recommend them.
  31. It was a pleasure to meet (name). A kind person, very good conversation. Communication was good throughout their stay. I would be happy to welcome (name) again if he returns to (city name).
  32. Our experience with (names) was incredible. They are very kind and easy to deal with. Plus, they left the accommodation spotless. We will welcome them with open arms the next time they come to (city name).
  33. We loved having (names) in our house, it was a magnificent experience. They are kind and respectful people. They are always welcome and I would definitely recommend them to other hosts.
  34. (Name) was a wonderful guest. He took care of my accommodation, left it clean and tidy, and was always very kind when we interacted. (Name) is welcome to stay with us anytime. I wish you the best and hope to see you soon (name)!
  35. It was a true pleasure to welcome (names) to our house. They are polite and pleasant guests. During their stay they respected all house rules. I would highly recommend them to other hosts for future trips!
  36. (Name) and his girlfriend were charming guests. A pleasant and educated couple who took great care of our apartment. I would welcome them again and would totally recommend them to other hosts.
  37. (Names) are a charming couple and we are delighted to have met them. Very pleasant guests: respectful, independent, clean and friendly. We will be happy to host them again and would recommend them without hesitation.
  38. We rented our house to (names) for a few nights and we are delighted. Everything was perfect, from communication to cleanliness, they left the apartment in perfect condition and respected the rules and neighbors! We recommend them as guests! Thank you very much.
  39. (Names) were excellent guests! Not only were they considerate and very respectful, but they also kept the place clean and tidy. I would be happy to welcome them again.
  40. We had the pleasure of welcoming (names) for a week. I have no words to congratulate them. They took great care of our house and we will be delighted to welcome them again if they return to (city name). Examples of reviews for your Airbnb guests
  41. (name) and his friends are very pleasant guests, and I would recommend them to any host. Throughout their stay they were very pleasant and polite. Everything went smoothly, from the first contact to when they left. Thank you for everything!
  42. (Name) stayed for (quantity) weeks. He was a very attentive guest and left the house in perfect condition. He will always be welcome at (property name).
  43. !(Name) was an exceptional guest! We really appreciated the quick and friendly communication. We were also pleasantly surprised by the condition in which he left our apartment, everything was perfect. We hope to see (name) again and highly recommend him to other Airbnb hosts.
  44. It has been a pleasure to host (names)! They left the apartment exactly as they found it: clean and tidy. I couldn’t recommend them enough.
  45. Travelers like (names) are always welcome. They were very pleasant and left the apartment in impeccable condition.
  46. (Name) and his family are perfect guests. It was easy to get along with them and they responded very well to messages. They respected the house rules, the neighbors and left the place clean and tidy. We recommend them without a doubt!
  47. We were delighted to welcome (name) to our house! Your stay here was perfect from start to finish. We invite you to stay with us whenever you wish. We hope to see you soon.
  48. We couldn’t have asked for better guests than (names)! They were very respectful and pleasant. Additionally, they left our accommodation in perfect condition. Thank you very much.
  49. (Name) and his friends are wonderful guests. They respected all accommodation rules and left the apartment in perfect condition. They will always be welcome to return to our house.
  50. We were very happy that (names) came to (property name). Communication was very easy from start to finish and they took great care of the apartment. I would recommend them to any other host and would love to welcome them again.


120 examples to rate your Airbnb guests

In the article you have 50 ready-to-copy examples.
If you need more, download the eBook with
70 additional examples
(grouped by situations: check-in, cleaning, rules, pets, delays and more).



Download free eBook (70 extra examples)

eBook with 70 additional examples of reviews for Airbnb
trustipilot mentiras reseñas

What to Do If You’re Criticized with False Reviews on Trustpilot

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If you’re criticized with false reviews on Trustpilot, it’s not wise to limit yourself to responding angrily or consider the review impossible to move. You must work on four fronts from the beginning: save evidence, review if the review violates the platform’s rules, report it through the correct channel, and prepare a public response that doesn’t hurt you further. The usual question is whether a false or manipulated review can be removed. The real answer is this: sometimes yes, but it depends on how it’s written, whether you can support the report with data, and whether the case fits Trustpilot’s rules. If you want support to review the review and move the removal, you can do it from our Repscan eShop.

What to Do If You’re Criticized with False Reviews on Trustpilot

It’s not wise to enter a public fight without having first reviewed what you can prove. Many companies rush, respond poorly, and end up reinforcing the review instead of weakening it. El foco no debe ponerse en “ganar” la discusión, sino en moving the platform correctly, supporting the case with evidence, and protecting your business image.

Remove false reviews on Trustpilot
You’re being criticized with lies on Trustpilot
We review the review, prepare the report and work on the public response to reduce reputational damage.


Review now →

First step: distinguish harsh from false reviews

Not every negative review is false. That’s the first filter you need to make. A bothersome, exaggerated or unfair review won’t always be removed. However, a fabricated review—written by someone who wasn’t a customer, copied across profiles, manipulated to damage you, or loaded with unsupported accusations—does open another path.

These signals usually indicate it deserves a closer look:

  • You can’t find the customer in orders, support tickets, CRM, or contact history.
  • It describes a situation that couldn’t have occurred by dates, timing, or service type.
  • It repeats identical phrasing from other reviews or coordinated campaigns.
  • It uses serious accusations without specifics, with language designed for maximum impact.
  • It appears right after a conflict with a competitor, former employee, or interested party.

The most common mistake is treating every one-star review as false. That weakens your position and undermines your report’s credibility.

Step-by-step: how to respond to false reviews on Trustpilot

1. Save evidence before taking action

Take full screenshots showing the review, profile name, date, rating, and any existing public response. Also save the exact profile URL and the exact review text as posted.

  • Capture the entire review, not just the most damaging parts.
  • Save the URL of both the profile and the specific review.
  • Keep your internal records: orders, support tickets, emails, returns, help desk logs.
  • Document why the review doesn’t match your records: impossible dates, nonexistent services, unidentified users, manipulated accounts.

2. Assess whether it violates Trustpilot guidelines

No vale con reportar diciendo “esto es mentira”. You need a solid basis: harmful content, fraud, manipulation, impersonation, conflict of interest, or unverifiable experience.

What usually works is supporting your case with verifiable facts. Not with speculation about the reviewer’s motives.

3. Report through the correct channel

Trustpilot lets companies flag problematic reviews and clearly states it doesn’t permit false ones. How you argue matters. If given a text field, use it well: be concise, organized, and factual.

A useful structure:

  • What doesn’t match: no record of transaction, impossible details, incompatible with how you operate.
  • What you can prove: reviewed order history, confirmed dates, no contact record, internal documentation.
  • What you’re requesting: review for possible policy violation.

For official guidance, check Trustpilot and their business guidelines.

4. Write a public response—even while reporting

Reporting doesn’t stop you from replying. In fact, a thoughtful response can plant reasonable doubt in readers’ minds. Stay professional: don’t sound defensive, accuse without proof, or lose your composure.

A good response usually does three things:

  • Acknowledges the concern without accepting false claims.
  • Offers private resolution.
  • Politely notes you can’t find matching records.

See below for a how-to on responding effectively.

First 24 hours: when a false review is causing real damage

These first hours are critical. Especially if the review alleges fraud, malpractice, or threats to your sales.

When Do this Avoid
First 2 hours Screenshot it, save the URL, gather your records Don’t respond emotionally or make unsupported claims
Same day File a report and draft your public response Don’t delay—the review stays visible while you wait
24 hours Check for related or coordinated reviews Don’t assume it’s just one bad review
If serious accusations Consider professional help Pensar que basta con “aguantarla”

What a false review can damage

False reviews do more than hurt sales. Sometimes deeper harm occurs.

  • Honor: if it falsely accuses you of fraud, deception, or unethical conduct.
  • Professional standing: if it persistently and visibly damages how people view your business.
  • Economic harm: if it impacts sales, customer acquisition, or trust.
  • Personal data: if it exposes names, phone numbers, emails of staff or owners.

When insults, threats, or doxing are involved, it’s no longer just a bad review.

Common sources of false or manipulated reviews

False reviews come from different places. Here are typical patterns:

Phantom customer

You have no order, ticket, call, or email record matching the review. Document this mismatch thoroughly.

Competitor or rival

The review follows a business dispute, local conflict, or pressure campaign. The tone aims to damage credibility rather than describe a real experience.

Insider with a grudge

They weren’t a customer but know internal details or mix fact and fiction to seem credible.

Real customer, embellished story

This one’s tricky. There was a real transaction, but the review invents charges, twists facts, or invents damages. Aquí no basta con decir “sí fue cliente” o “no fue cliente”. Hay que separar lo que pasó de lo que se ha inventado.

How to reply to a false review without amplifying it

Sound confident, fair, and professional. Not defensive. Not aggressive. Not sarcastic.

This sequence usually works:

  1. Start politely, without accepting false claims.
  2. Say you can’t find matching records given what you have.
  3. Offer to resolve privately.
  4. Don’t air sensitive details in public.

Here’s a simple template:

“Hello. We’ve reviewed our records and can’t find a transaction matching what you describe. We’d like to resolve this privately so we can get the facts straight. If you can share more details, we’ll look into it.”

What not to do:

  • Don’t call them a liar al autor in public.
  • Don’t share case details in your defense.
  • Don’t use sarcasm or contempt.
  • Don’t let emotion show or it will backfire.

What if Trustpilot leaves the review up

Many businesses misunderstand this. A visible review isn’t necessarily believed. It means Trustpilot didn’t find enough reason to remove it based on their guidelines.

You’ve still got options:

  • Refine your public response to undermine its credibility.
  • Review your report for stronger evidence.
  • Watch for related reviews and whether it’s part of a pattern.
  • Build up your real reviews without violating their terms.

Quick response vs. smart handling

Approach Advantage Downside
Knee-jerk reply Quick and cathartic Usually backfires and weakens your case
Planned response Evidence-based, focused, strategic Takes more thought upfront

What not to do when hit with a false review

  • Don’t buy positive reviews to bury it.
  • Don’t try to game the ratings with unethical tactics.
  • Don’t reply while angry.
  • Don’t threaten legal action as your opening move.
  • Don’t ignore it if there’s a pattern.

La salida no está en “pegar más fuerte”. it’s to play smarter.

When to get professional help

Estas señales suelen marcar el cambio:

  • Multiple similar reviews appearing together.
  • You can’t verify the reviewers.
  • Serious accusations are involved that are hard to disprove.
  • El perfil de Trustpilot empieza a afectar captación o ventas.
  • No quieres que la respuesta pública la redacte alguien interno sin criterio.

At this point, professional help makes sense—for the report, response, and follow-up. Learn more at la Repscan eShop.

The right order to handle a false review

  1. Save screenshots, URLs, and exact text.
  2. Check your internal records.
  3. Assess whether it violates their guidelines.
  4. Report it properly.
  5. Post a thoughtful reply.
  6. Look for patterns.
  7. Keep monitoring.

This sequence limits mistakes and keeps you from making things worse..

Manage false reviews on Trustpilot
Respond to a false review without making it worse
Revisamos la reseña, preparamos el reporte y trabajamos la respuesta para bajar el daño reputacional y comercial.


Take action →

FAQ: False reviews on Trustpilot

Can any negative review be removed?

No. No. Negative alone isn’t cause for removal. There has to be a policy violation.

What if I don’t know who wrote it?

Guarda pruebas, revisa tu histórico y reporta con hechos. Don’t accuse without checking first.

Should I reply even if I’ve reported it?

Sí, muchas veces conviene. A smart reply can limit damage while Trustpilot reviews.

What if there was a real transaction but mixed with lies?

Ese caso pide más cuidado. Separate fact from fiction and respond with evidence.

Can I get professional help with a false review?

Sí, sobre todo si la crítica está dañando ventas, si hay varias reseñas conectadas o si no quieres improvisar la respuesta pública.

Should I try to bury it with positive reviews?

No con prácticas irregulares. That can backfire and make things worse.

Phone resting on a laptop with Google Maps logo

What to do if you receive fake reviews on Google My Business?

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Nowadays, online reviews play a fundamental role in the reputation of any business. A fake or negative review on Google My Business (GMB) can have a significant impact, affecting the trust of future customers and the visibility of your company.

Fortunately, there are steps you can take to address fake reviews on Google My Business, protect your reputation, and ensure that your profile reflects the true quality of your service or product. In this article, we explain how to identify, report, and manage fake reviews effectively.

how do i delete a review Google

How do I delete a review on Google?

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If the open reviews you are receiving are unfairly damaging your business or person, you should know how to remove a review from Google .

We all have the right to protect and care for our online reputation. So if you are being unfairly harmed or if you consider that this is the case, here we explain how I delete a review on Google.