Google Business Profile services

We review your listing, complete it and optimize it (details, categories, services, opening hours, photos and posts), help you get reviews from real customers, reply to reviews and report to Google those that break its policies. We also fix duplicate listings and listings with wrong details.

Yes. If your business does not have a listing yet, we create it on Google Business Profile and guide you through the verification Google requires. If it already exists but you do not have access, we help you claim it so it ends up in your name.

By asking your real customers for feedback at the right moment, with a direct link or an NFC card so that leaving a review takes a single step. Reviews are never paid for or rewarded, and feedback is requested from all customers, not just the ones we think will be happy: Google’s policies require it.

Not simply because they’re negative. A negative opinion that reflects a real experience stays, and what works best is replying to it well. What we do is report to Google the reviews that break its policies (spam, insults, conflicts of interest, or reviews from people who were never customers). The final decision is always Google’s.

Those that break its policies: spam and advertising, fake content or content from profiles with no real activity, insults and offensive language, reviews from competitors or with a conflict of interest, and those that publish personal data. It doesn’t remove criticism of the service, the price or the customer care if it reflects a real experience.

Yes, if you want. We reply to reviews in your business’s tone of voice, negative ones included, which is where a good reply shows the most.

A spike of negative reviews in a short time can be a coordinated attack. We document the pattern (dates, profiles, similar text) and report it to Google through its official channels so it can review them together.

No. Google’s policies prohibit offering money, discounts or gifts in exchange for reviews, and also asking only satisfied customers for them. If Google detects it, it can remove reviews or restrict the listing. We help you ask for reviews in a way that complies with the rules.

Duplicate listings split your reviews and confuse people looking for you. We check which one is the right one and ask Google to merge or close the duplicate through its official channels.

From your Google Business Profile you can edit the address, opening hours, phone number and the rest of the details. Google reviews some changes, such as the address or the name, before showing them. If you’d rather not deal with it, we do it for you.

No. While the listing is active, anyone can leave a review. What you can do is reply to all your reviews, get more reviews from real customers and report those that break Google’s guidelines.

Changes to your listing details show up within a few days, once Google reviews them. Reviews and your position on Google Maps improve gradually and depend on your industry, your area and your competition.

It depends on how many listings you have and what you need: a one-off tune-up or ongoing management. We review your case before starting so you know the scope with no surprises.

Yes. If you have several locations, RepScan’s software brings all your listings and their reviews together in one dashboard so you can see at a glance how each one is doing and reply sooner.