It is one of the most important and well-known instant messaging applications. You can send photos, messages, videos, voice notes and audios. It is free and available for different operating systems: Android, iOS, Windows, …
Advantages and disadvantages of WhatsApp?
One of the factors that has led to its success and has made this application preferred over other instant messaging services, from children to the elderly, is its ease of use and the fact that it is free, as opposed to SMSs, which have to be paid for.
Advantages for individuals
Some of the advantages offered by the application for individuals are:
- It is free.
- No advertising content (for the moment)
- It offers services such as voice notes, audios, voice calls or uploading multimedia content.
- End-to-end encryption: a user protection system that ensures that messages are only read by the receiving phone number.
- Imports contacts directly from the device on which it is installed.
- It is available for different operating systems.
- It shows the status of messages, although this point may seem more of a disadvantage than an advantage, depending on who you ask.
What does it offer to companies?
More and more companies are utilizing WhatsApp as a tool to deliver customer service. Integrating WhatsApp with other customer service channels like telephone or email makes it possible for businesses to rapidly respond to queries from customers, giving them data in real-time.
Also, with the help of automated messages or conversation AI robots, companies can easily give answers to regularly asked questions and aid customers in their inquiries. End-to-end encryption on WhatsApp confirms that all dialogues between a company and its clients are shielded and exclusive.
Additionally, the platform provides segmentation capacities which enable businesses to construct tailor-made promotional campaigns for their customers based on their particular needs and preferences. In conclusion, WhatsApp gives corporations an uncomplicated method of connecting with their consumers efficiently.
What disadvantages can we have?
Among other aspects that could be considered as disadvantages or drawbacks of the application is the fact that it requires sharing the phone number for that person to be able to send us a message or contact us through WhatsApp.
And this is also where it entails its greatest risk, since we can be victims of any kind of attack or harassment by relatives or even strangers who have obtained our phone through third parties and without our consent.
WhatsApp has a good behavior guide that tells users how they have to behave in the application, otherwise they will be banned totally or temporarily.
In the WhatsApp Help Center you can find more information on how they act to protect our security and privacy on the Internet.
We also advise you, if at any time you have suffered or are suffering any kind of attack or personal harassment, never delete conversations of people who threaten, insult or harass you.Because they can be very important evidence for the filing of a formal complaint with the relevant authorities.
Reasons why WhatsApp can close your account
Within the rules of behavior that the company has, we find the reasons for which they can close your account. These are some of them:
- Send content that has viruses or is malicious.
- Send commercial messages or SPAM.
- Use an automatic system to send mass messages.
- Impersonate someone else or be a scammer.
- Interrupt the operation of the application.
How to report content on WhatsApp?
You can report contacts or groups that are breaking the application’s rules at any time. When you report, the application accesses the most current messages and interactions to get an idea and a first glimpse of what might be happening.
The first step to take is to block that user from contacting us, but if we see that the problem continues, we should report the situation. We will do it as follows:
- Open the application and search for the user or group you want to report.
- Open the chat and select the user or group name.
- Once inside your tab go to the bottom and click on Report user or Report group.
WhatsApp is one of the most widely used applications today and that comes with its risks.
In this application all kinds of content is exchanged and, unfortunately, there are many people who seek to profit or do harm at the expense of the personal information of others. It is therefore recommended that we use it with caution and a dose of skepticism.
How to report a WhatsApp group?
Report a group on WhatsApp or abusive content in the chat is done as indicated above. It really is very easy to do this kind of thing. If you think the problem may go beyond this, it is advisable to put yourself in the hands of content removal specialists.
Have you ever had to report content you received via WhatsApp? Leave us your comment, we would love to hear about your experience. On the other hand, if you need help, please write to us directly.