{"id":53687,"date":"2026-04-29T14:56:36","date_gmt":"2026-04-29T12:56:36","guid":{"rendered":"https:\/\/www.repscan.com\/?p=53687"},"modified":"2026-04-29T15:08:50","modified_gmt":"2026-04-29T13:08:50","slug":"what-to-do-if-youre-criticized-with-false-reviews-on-trustpilot","status":"publish","type":"post","link":"https:\/\/www.repscan.com\/en\/blog\/what-to-do-if-youre-criticized-with-false-reviews-on-trustpilot\/","title":{"rendered":"What to Do If You&#8217;re Criticized with False Reviews on Trustpilot"},"content":{"rendered":"<p><strong><u>If you&#8217;re criticized with false reviews on Trustpilot, it&#8217;s not wise to limit yourself to responding angrily or consider the review impossible to move<\/u><\/strong>. You must work on four fronts from the beginning: save evidence, review if the review violates the platform&#8217;s rules, report it through the correct channel, and prepare a public response that doesn&#8217;t hurt you further. <strong><u>The usual question is whether a false or manipulated review can be removed<\/u><\/strong>. The real answer is this: sometimes yes, but it depends on how it&#8217;s written, whether you can support the report with data, and whether the case fits Trustpilot&#8217;s rules. If you want support to review the review and move the removal, you can do it from our <a href=\"https:\/\/www.repscan.com\/en\/eshop\/\" target=\"_blank\" rel=\"noopener\">Repscan eShop<\/a>.<\/p>\n<h2>What to Do If You&#8217;re Criticized with False Reviews on Trustpilot<\/h2>\n<p><strong><u>It&#8217;s not wise to enter a public fight without having first reviewed what you can prove<\/u><\/strong>. Many companies rush, respond poorly, and end up reinforcing the review instead of weakening it. El foco no debe ponerse en \u201cganar\u201d la discusi\u00f3n, sino en <strong>moving the platform correctly, supporting the case with evidence, and protecting your business image<\/strong>.<\/p>\n<p><!-- CTA INTERMEDIO POST --><\/p>\n<div style=\"background: #e5eeff !important; padding: 22px 20px !important; margin: 34px 0 42px 0 !important; border-radius: 16px !important; box-sizing: border-box !important; overflow: hidden !important;\">\n<div style=\"display: grid !important; grid-template-columns: 180px minmax(0,1fr) !important; gap: 24px !important; align-items: stretch !important;\">\n<div style=\"position: relative !important; min-height: 220px !important; border-radius: 12px !important; overflow: hidden !important;\"><img decoding=\"async\" style=\"position: absolute !important; inset: 0 !important; width: 100% !important; height: 100% !important; object-fit: cover !important; display: block !important; max-width: 100% !important;\" src=\"https:\/\/www.repscan.com\/wp-content\/uploads\/2025\/10\/mar-jufresa-repscan.webp\" alt=\"Remove false reviews on Trustpilot\" \/><\/div>\n<div style=\"flex: 1 1 0% !important; width: 100% !important; max-width: 100% !important; display: flex !important; flex-direction: column !important; justify-content: center !important; min-width: 0 !important;\">\n<div style=\"font-size: 26px !important; font-weight: 700 !important; line-height: 1.15 !important; margin: 0 0 12px 0 !important;\">You&#8217;re being criticized with lies on Trustpilot<\/div>\n<div style=\"font-size: 15px !important; line-height: 1.35 !important; color: #1a1a1a !important; margin: 0 0 24px 0 !important;\">We review the review, prepare the report and work on the public response to reduce reputational damage.<\/div>\n<p><a class=\"cta-repscan-btn\" style=\"display: flex !important; width: 100% !important; max-width: 100% !important; min-height: 64px !important; align-items: center !important; justify-content: center !important; text-align: center !important; background: linear-gradient(90deg,#002068 0%,#4f80ff 100%) !important; color: #fff !important; text-decoration: none !important; font-weight: 600 !important; padding: 0 20px !important; border-radius: 10px !important; font-size: 16px !important; margin: 0 !important; box-sizing: border-box !important;\" href=\"https:\/\/www.repscan.com\/en\/remove-fake-profile\/\"><br \/>\n<span style=\"display: block !important; line-height: 1.2 !important; color: #fff !important;\">Review now \u2192<\/span><br \/>\n<\/a><\/p>\n<\/div>\n<\/div>\n<\/div>\n<p><!-- FIN CTA INTERMEDIO POST --><\/p>\n<h2>First step: distinguish harsh from false reviews<\/h2>\n<p><strong><u>Not every negative review is false<\/u><\/strong>. That&#8217;s the first filter you need to make. A bothersome, exaggerated or unfair review won&#8217;t always be removed. However, a fabricated review\u2014written by someone who wasn&#8217;t a customer, copied across profiles, manipulated to damage you, or loaded with unsupported accusations\u2014does open another path.<\/p>\n<p>These signals usually indicate it deserves a closer look:<\/p>\n<ul>\n<li><strong>You can&#8217;t find the customer<\/strong> in orders, support tickets, CRM, or contact history.<\/li>\n<li><strong>It describes a situation that couldn&#8217;t have occurred<\/strong> by dates, timing, or service type.<\/li>\n<li><strong>It repeats identical phrasing<\/strong> from other reviews or coordinated campaigns.<\/li>\n<li><strong>It uses serious accusations without specifics<\/strong>, with language designed for maximum impact.<\/li>\n<li><strong>It appears right after a conflict<\/strong> with a competitor, former employee, or interested party.<\/li>\n<\/ul>\n<p><strong><u>The most common mistake is treating every one-star review as false<\/u><\/strong>. That weakens your position and undermines your report&#8217;s credibility.<\/p>\n<h2>Step-by-step: how to respond to false reviews on Trustpilot<\/h2>\n<h3>1. Save evidence before taking action<\/h3>\n<p>Take full screenshots showing the review, profile name, date, rating, and any existing public response. Also save the exact profile URL and the exact review text as posted.<\/p>\n<ul>\n<li><strong>Capture the entire review<\/strong>, not just the most damaging parts.<\/li>\n<li><strong>Save the URL<\/strong> of both the profile and the specific review.<\/li>\n<li><strong>Keep your internal records<\/strong>: orders, support tickets, emails, returns, help desk logs.<\/li>\n<li><strong>Document why the review doesn&#8217;t match your records<\/strong>: impossible dates, nonexistent services, unidentified users, manipulated accounts.<\/li>\n<\/ul>\n<h3>2. Assess whether it violates Trustpilot guidelines<\/h3>\n<p><strong><u>No vale con reportar diciendo \u201cesto es mentira\u201d<\/u><\/strong>. You need a solid basis: harmful content, fraud, manipulation, impersonation, conflict of interest, or unverifiable experience.<\/p>\n<p>What usually works is supporting your case with verifiable facts. Not with speculation about the reviewer&#8217;s motives.<\/p>\n<h3>3. Report through the correct channel<\/h3>\n<p>Trustpilot lets companies flag problematic reviews and clearly states it doesn&#8217;t permit false ones. <strong><u>How you argue matters<\/u><\/strong>. If given a text field, use it well: be concise, organized, and factual.<\/p>\n<p>A useful structure:<\/p>\n<ul>\n<li><strong>What doesn&#8217;t match<\/strong>: no record of transaction, impossible details, incompatible with how you operate.<\/li>\n<li><strong>What you can prove<\/strong>: reviewed order history, confirmed dates, no contact record, internal documentation.<\/li>\n<li><strong>What you&#8217;re requesting<\/strong>: review for possible policy violation.<\/li>\n<\/ul>\n<p>For official guidance, check <a href=\"https:\/\/www.trustpilot.com\/contact\" target=\"_blank\" rel=\"noopener\">Trustpilot<\/a> and their <a href=\"https:\/\/legal.trustpilot.com\/for-businesses\/guidelines-for-businesses\/1\" target=\"_blank\" rel=\"noopener\">business guidelines<\/a>.<\/p>\n<h3>4. Write a public response\u2014even while reporting<\/h3>\n<p><strong><u>Reporting doesn&#8217;t stop you from replying<\/u><\/strong>. In fact, a thoughtful response can plant reasonable doubt in readers&#8217; minds. Stay professional: don&#8217;t sound defensive, accuse without proof, or lose your composure.<\/p>\n<p>A good response usually does three things:<\/p>\n<ul>\n<li><strong>Acknowledges the concern without accepting false claims<\/strong>.<\/li>\n<li><strong>Offers private resolution<\/strong>.<\/li>\n<li><strong>Politely notes you can&#8217;t find matching records<\/strong>.<\/li>\n<\/ul>\n<p>See below for a how-to on responding effectively.<\/p>\n<h2>First 24 hours: when a false review is causing real damage<\/h2>\n<p>These first hours are critical. Especially if the review alleges fraud, malpractice, or threats to your sales.<\/p>\n<div style=\"overflow-x: auto !important; margin: 26px 0 34px 0 !important;\">\n<table style=\"width: 100% !important; border-collapse: separate !important; border-spacing: 0 !important; background: #fff !important; border: 1px solid #d9e4ff !important; border-radius: 14px !important; overflow: hidden !important;\">\n<thead>\n<tr>\n<th style=\"background: #eef4ff !important; color: #002068 !important; text-align: left !important; padding: 14px 16px !important; font-size: 15px !important; border-bottom: 1px solid #d9e4ff !important;\">When<\/th>\n<th style=\"background: #eef4ff !important; color: #002068 !important; text-align: left !important; padding: 14px 16px !important; font-size: 15px !important; border-bottom: 1px solid #d9e4ff !important;\">Do this<\/th>\n<th style=\"background: #eef4ff !important; color: #002068 !important; text-align: left !important; padding: 14px 16px !important; font-size: 15px !important; border-bottom: 1px solid #d9e4ff !important;\">Avoid<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td style=\"padding: 14px 16px !important; border-bottom: 1px solid #edf2ff !important;\"><strong>First 2 hours<\/strong><\/td>\n<td style=\"padding: 14px 16px !important; border-bottom: 1px solid #edf2ff !important;\">Screenshot it, save the URL, gather your records<\/td>\n<td style=\"padding: 14px 16px !important; border-bottom: 1px solid #edf2ff !important;\">Don&#8217;t respond emotionally or make unsupported claims<\/td>\n<\/tr>\n<tr>\n<td style=\"padding: 14px 16px !important; border-bottom: 1px solid #edf2ff !important;\"><strong>Same day<\/strong><\/td>\n<td style=\"padding: 14px 16px !important; border-bottom: 1px solid #edf2ff !important;\">File a report and draft your public response<\/td>\n<td style=\"padding: 14px 16px !important; border-bottom: 1px solid #edf2ff !important;\">Don&#8217;t delay\u2014the review stays visible while you wait<\/td>\n<\/tr>\n<tr>\n<td style=\"padding: 14px 16px !important; border-bottom: 1px solid #edf2ff !important;\"><strong>24 hours<\/strong><\/td>\n<td style=\"padding: 14px 16px !important; border-bottom: 1px solid #edf2ff !important;\">Check for related or coordinated reviews<\/td>\n<td style=\"padding: 14px 16px !important; border-bottom: 1px solid #edf2ff !important;\">Don&#8217;t assume it&#8217;s just one bad review<\/td>\n<\/tr>\n<tr>\n<td style=\"padding: 14px 16px !important;\"><strong>If serious accusations<\/strong><\/td>\n<td style=\"padding: 14px 16px !important;\">Consider professional help<\/td>\n<td style=\"padding: 14px 16px !important;\">Pensar que basta con \u201caguantarla\u201d<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<h2>What a false review can damage<\/h2>\n<p><strong><u>False reviews do more than hurt sales<\/u><\/strong>. Sometimes deeper harm occurs.<\/p>\n<ul>\n<li><strong>Honor<\/strong>: if it falsely accuses you of fraud, deception, or unethical conduct.<\/li>\n<li><strong>Professional standing<\/strong>: if it persistently and visibly damages how people view your business.<\/li>\n<li><strong>Economic harm<\/strong>: if it impacts sales, customer acquisition, or trust.<\/li>\n<li><strong>Personal data<\/strong>: if it exposes names, phone numbers, emails of staff or owners.<\/li>\n<\/ul>\n<p>When insults, threats, or doxing are involved, it&#8217;s no longer just a bad review.<\/p>\n<h2>Common sources of false or manipulated reviews<\/h2>\n<p><strong><u>False reviews come from different places<\/u><\/strong>. Here are typical patterns:<\/p>\n<h3>Phantom customer<\/h3>\n<p>You have no order, ticket, call, or email record matching the review. Document this mismatch thoroughly.<\/p>\n<h3>Competitor or rival<\/h3>\n<p>The review follows a business dispute, local conflict, or pressure campaign. The tone aims to damage credibility rather than describe a real experience.<\/p>\n<h3>Insider with a grudge<\/h3>\n<p>They weren&#8217;t a customer but know internal details or mix fact and fiction to seem credible.<\/p>\n<h3>Real customer, embellished story<\/h3>\n<p>This one&#8217;s tricky. There was a real transaction, but the review invents charges, twists facts, or invents damages. <strong><u>Aqu\u00ed no basta con decir \u201cs\u00ed fue cliente\u201d o \u201cno fue cliente\u201d<\/u><\/strong>. Hay que separar lo que pas\u00f3 de lo que se ha inventado.<\/p>\n<h2>How to reply to a false review without amplifying it<\/h2>\n<p><strong><u>Sound confident, fair, and professional<\/u><\/strong>. Not defensive. Not aggressive. Not sarcastic.<\/p>\n<p>This sequence usually works:<\/p>\n<ol>\n<li><strong>Start politely<\/strong>, without accepting false claims.<\/li>\n<li><strong>Say you can&#8217;t find matching records<\/strong> given what you have.<\/li>\n<li><strong>Offer to resolve privately<\/strong>.<\/li>\n<li><strong>Don&#8217;t air sensitive details<\/strong> in public.<\/li>\n<\/ol>\n<p>Here&#8217;s a simple template:<\/p>\n<p><strong>\u201cHello. We&#8217;ve reviewed our records and can&#8217;t find a transaction matching what you describe. We&#8217;d like to resolve this privately so we can get the facts straight. If you can share more details, we&#8217;ll look into it.\u201d<\/strong><\/p>\n<p><strong><u>What not to do<\/u><\/strong>:<\/p>\n<ul>\n<li><strong>Don&#8217;t call them a liar<\/strong> al autor in public.<\/li>\n<li><strong>Don&#8217;t share case details<\/strong> in your defense.<\/li>\n<li><strong>Don&#8217;t use sarcasm or contempt<\/strong>.<\/li>\n<li><strong>Don&#8217;t let emotion show<\/strong> or it will backfire.<\/li>\n<\/ul>\n<h2>What if Trustpilot leaves the review up<\/h2>\n<p><strong><u>Many businesses misunderstand this<\/u><\/strong>. A visible review isn&#8217;t necessarily believed. It means Trustpilot didn&#8217;t find enough reason to remove it based on their guidelines.<\/p>\n<p>You&#8217;ve still got options:<\/p>\n<ul>\n<li><strong>Refine your public response<\/strong> to undermine its credibility.<\/li>\n<li><strong>Review your report<\/strong> for stronger evidence.<\/li>\n<li><strong>Watch for related reviews<\/strong> and whether it&#8217;s part of a pattern.<\/li>\n<li><strong>Build up your real reviews<\/strong> without violating their terms.<\/li>\n<\/ul>\n<h2>Quick response vs. smart handling<\/h2>\n<div style=\"overflow-x: auto !important; margin: 26px 0 34px 0 !important;\">\n<table style=\"width: 100% !important; border-collapse: separate !important; border-spacing: 0 !important; background: #fff !important; border: 1px solid #d9e4ff !important; border-radius: 14px !important; overflow: hidden !important;\">\n<thead>\n<tr>\n<th style=\"background: #eef4ff !important; color: #002068 !important; text-align: left !important; padding: 14px 16px !important; font-size: 15px !important; border-bottom: 1px solid #d9e4ff !important;\">Approach<\/th>\n<th style=\"background: #eef4ff !important; color: #002068 !important; text-align: left !important; padding: 14px 16px !important; font-size: 15px !important; border-bottom: 1px solid #d9e4ff !important;\">Advantage<\/th>\n<th style=\"background: #eef4ff !important; color: #002068 !important; text-align: left !important; padding: 14px 16px !important; font-size: 15px !important; border-bottom: 1px solid #d9e4ff !important;\">Downside<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td style=\"padding: 14px 16px !important; border-bottom: 1px solid #edf2ff !important;\"><strong>Knee-jerk reply<\/strong><\/td>\n<td style=\"padding: 14px 16px !important; border-bottom: 1px solid #edf2ff !important;\">Quick and cathartic<\/td>\n<td style=\"padding: 14px 16px !important; border-bottom: 1px solid #edf2ff !important;\">Usually backfires and weakens your case<\/td>\n<\/tr>\n<tr>\n<td style=\"padding: 14px 16px !important;\"><strong>Planned response<\/strong><\/td>\n<td style=\"padding: 14px 16px !important;\">Evidence-based, focused, strategic<\/td>\n<td style=\"padding: 14px 16px !important;\">Takes more thought upfront<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<h2>What not to do when hit with a false review<\/h2>\n<ul>\n<li><strong>Don&#8217;t buy positive reviews<\/strong> to bury it.<\/li>\n<li><strong>Don&#8217;t try to game the ratings<\/strong> with unethical tactics.<\/li>\n<li><strong>Don&#8217;t reply while angry<\/strong>.<\/li>\n<li><strong>Don&#8217;t threaten legal action<\/strong> as your opening move.<\/li>\n<li><strong>Don&#8217;t ignore it<\/strong> if there&#8217;s a pattern.<\/li>\n<\/ul>\n<p><strong><u>La salida no est\u00e1 en \u201cpegar m\u00e1s fuerte\u201d<\/u><\/strong>. it&#8217;s to play smarter.<\/p>\n<h2>When to get professional help<\/h2>\n<p>Estas se\u00f1ales suelen marcar el cambio:<\/p>\n<ul>\n<li><strong>Multiple similar reviews<\/strong> appearing together.<\/li>\n<li><strong>You can&#8217;t verify the reviewers<\/strong>.<\/li>\n<li><strong>Serious accusations are involved<\/strong> that are hard to disprove.<\/li>\n<li><strong>El perfil de Trustpilot empieza a afectar captaci\u00f3n o ventas<\/strong>.<\/li>\n<li><strong>No quieres que la respuesta p\u00fablica la redacte alguien interno sin criterio<\/strong>.<\/li>\n<\/ul>\n<p>At this point, professional help makes sense\u2014for the report, response, and follow-up. Learn more at <a href=\"https:\/\/www.repscan.com\/en\/eshop\/\" target=\"_blank\" rel=\"noopener\">la Repscan eShop<\/a>.<\/p>\n<h2>The right order to handle a false review<\/h2>\n<ol>\n<li><strong>Save screenshots, URLs, and exact text<\/strong>.<\/li>\n<li><strong>Check your internal records<\/strong>.<\/li>\n<li><strong>Assess whether it violates their guidelines<\/strong>.<\/li>\n<li><strong>Report it properly<\/strong>.<\/li>\n<li><strong>Post a thoughtful reply<\/strong>.<\/li>\n<li><strong>Look for patterns<\/strong>.<\/li>\n<li><strong>Keep monitoring<\/strong>.<\/li>\n<\/ol>\n<p><strong><u>This sequence limits mistakes and keeps you from making things worse.<\/u><\/strong>.<\/p>\n<p><!-- CTA FINAL --><\/p>\n<div style=\"background: #e5eeff !important; padding: 22px 20px !important; margin: 60px 0 20px 0 !important; border-radius: 16px !important; box-sizing: border-box !important; overflow: hidden !important;\">\n<div style=\"display: grid !important; grid-template-columns: 180px minmax(0,1fr) !important; gap: 24px !important; align-items: stretch !important;\">\n<div style=\"position: relative !important; min-height: 220px !important; border-radius: 12px !important; overflow: hidden !important;\"><img decoding=\"async\" style=\"position: absolute !important; inset: 0 !important; width: 100% !important; height: 100% !important; object-fit: cover !important; display: block !important; max-width: 100% !important;\" src=\"https:\/\/www.repscan.com\/wp-content\/uploads\/2025\/10\/mar-jufresa-repscan.webp\" alt=\"Manage false reviews on Trustpilot\" \/><\/div>\n<div style=\"flex: 1 1 0% !important; width: 100% !important; max-width: 100% !important; display: flex !important; flex-direction: column !important; justify-content: center !important; min-width: 0 !important;\">\n<div style=\"font-size: 26px !important; font-weight: 700 !important; line-height: 1.15 !important; margin: 0 0 12px 0 !important;\">Respond to a false review without making it worse<\/div>\n<div style=\"font-size: 15px !important; line-height: 1.35 !important; color: #1a1a1a !important; margin: 0 0 24px 0 !important;\">Revisamos la rese\u00f1a, preparamos el reporte y trabajamos la respuesta para bajar el da\u00f1o reputacional y comercial.<\/div>\n<p><a class=\"cta-repscan-btn\" style=\"display: flex !important; width: 100% !important; max-width: 100% !important; min-height: 64px !important; align-items: center !important; justify-content: center !important; text-align: center !important; background: linear-gradient(90deg,#002068 0%,#4f80ff 100%) !important; color: #fff !important; text-decoration: none !important; font-weight: 600 !important; padding: 0 20px !important; border-radius: 10px !important; font-size: 16px !important; margin: 0 !important; box-sizing: border-box !important;\" href=\"https:\/\/www.repscan.com\/en\/eshop\/\"><br \/>\n<span style=\"display: block !important; line-height: 1.2 !important; color: #fff !important;\">Take action \u2192<\/span><br \/>\n<\/a><\/p>\n<\/div>\n<\/div>\n<\/div>\n<p><!-- FIN CTA FINAL --><\/p>\n<h2>FAQ: False reviews on Trustpilot<\/h2>\n<h3>Can any negative review be removed?<\/h3>\n<p><strong>No<\/strong>. No. Negative alone isn&#8217;t cause for removal. There has to be a policy violation.<\/p>\n<h3>What if I don&#8217;t know who wrote it?<\/h3>\n<p><strong>Guarda pruebas, revisa tu hist\u00f3rico y reporta con hechos<\/strong>. Don&#8217;t accuse without checking first.<\/p>\n<h3>Should I reply even if I&#8217;ve reported it?<\/h3>\n<p><strong>S\u00ed, muchas veces conviene<\/strong>. A smart reply can limit damage while Trustpilot reviews.<\/p>\n<h3>What if there was a real transaction but mixed with lies?<\/h3>\n<p><strong>Ese caso pide m\u00e1s cuidado<\/strong>. Separate fact from fiction and respond with evidence.<\/p>\n<h3>Can I get professional help with a false review?<\/h3>\n<p><strong>S\u00ed<\/strong>, sobre todo si la cr\u00edtica est\u00e1 da\u00f1ando ventas, si hay varias rese\u00f1as conectadas o si no quieres improvisar la respuesta p\u00fablica.<\/p>\n<h3>Should I try to bury it with positive reviews?<\/h3>\n<p><strong>No con pr\u00e1cticas irregulares<\/strong>. That can backfire and make things worse.<\/p>\n<p><script type=\"application\/ld+json\">\n{\n  \"@context\": \"https:\/\/schema.org\",\n  \"@type\": \"Article\",\n  \"headline\": \"What to Do If You're Criticized with False Reviews on Trustpilot\",\n  \"description\": \"Gu\u00eda amplia para actuar ante cr\u00edticas falsas o manipuladas en Trustpilot: pruebas, reporte, respuesta p\u00fablica y protecci\u00f3n de la reputaci\u00f3n online.\",\n  \"author\": {\n    \"@type\": \"Organization\",\n    \"name\": \"Repscan\"\n  },\n  \"publisher\": {\n    \"@type\": \"Organization\",\n    \"name\": \"Repscan\",\n    \"logo\": {\n      \"@type\": \"ImageObject\",\n      \"url\": \"https:\/\/www.repscan.com\/wp-content\/uploads\/2020\/07\/repscan_header_HQ.png\"\n    }\n  },\n  \"mainEntityOfPage\": {\n    \"@type\": \"WebPage\"\n  },\n  \"about\": [\n    {\n      \"@type\": \"Thing\",\n      \"name\": \"Trustpilot\"\n    },\n    {\n      \"@type\": \"Thing\",\n      \"name\": \"rese\u00f1as falsas\"\n    },\n    {\n      \"@type\": \"Thing\",\n      \"name\": \"reputaci\u00f3n online\"\n    },\n    {\n      \"@type\": \"Thing\",\n      \"name\": \"cr\u00edticas con mentiras\"\n    }\n  ]\n}\n<\/script><\/p>\n<p><script type=\"application\/ld+json\">\n{\n  \"@context\": \"https:\/\/schema.org\",\n  \"@type\": \"FAQPage\",\n  \"mainEntity\": [\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Can any negative review be removed?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"No. No. Negative alone isn't cause for removal. 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