If the open reviews you are receiving are unfairly damaging your business or person, you should know how to remove a review from Google .
We all have the right to protect and care for our online reputation. So if you are being unfairly harmed or if you consider that this is the case, here we explain how I delete a review on Google.
What is a Google review?
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Before explaining how to delete a review from Google, let’s start by explaining what reviews are and what they are for.
If we stick to the strictly academic, a review is an expository and argumentative text. It is a critical evaluation of something, whether it is research, document, exhibition, etc., by an expert in that specific subject or by any user.
With this clear, we can say that on the Internet there are reviews of almost any subject, product or service, such as books, movies, restaurants, software, business, etc.
How to delete a Google review?
It is not easy to ask for a review made by someone else to be deleted and the process of deleting a review is slow and requesting it does not give you any guarantee that the review will be deleted.
And even if Google is predisposed to delete it, there is no way of knowing when it will happen.
This is because Google’s goal with reviews is to provide consumers with unbiased comments on the experiences of other users. But as you know, this does not mean that there are no malicious comments and reviews on the web.
Delete a review we have posted on Google
We start with the simplest thing, which is to remove a review that we have published ourselves.
We start by opening Google Maps and clicking on the three vertical stripes at the top left. We look for the “Your contributions” section.
Clicking there will open another section and we will see that it says “contribute, reviews, photos and changes”. Click where it says REVIEWS.
We look for the review we want to delete, click on the three dots and then on “Delete review”.
End. Our review would be deleted.
If you are interested or you have asked yourself this question and you don’t know how to do it, here you can also find out how to remove a business from Google Maps .
Can a bad review of our business written by someone else be deleted?
If we are a business and we want to remove a review that has been published and, as we mentioned at the beginning of the article, affects our online reputation, it is not so simple.
The first thing we need to do is locate our business and then locate the review to be removed on the review page.
The next thing to do is to click on the three dots and select “Mark as inappropriate”. A window will open where we must mark why we want to delete that review.
Once this has been done, we will only have to be patient and wait for it to be eliminated.
If the issue is more serious, we can contact Google My Business customer service directly through “Support”.
When should an opinion be marked?
- When it is false content or spam
- When talking about off-topic matters
- When illegal items or actions are promoted
- When it includes violence, offensive content or any type of threat.
- When it contains explicit sexual language or content
- When there is harassment or intimidation
- When the identity of another person is intended to be impersonated
The ideal is to respond to negative reviews through an empathetic response and try to give an explanation as to why the review was bad, in order to make users change their minds and modify them.
Now that you have a little clearer how do I delete a review on Google, you should know that it should only be done when the review is false. In any case, if you have any doubts, let us know in the comments so we can help you.
